"So efficient, the plumber fixed the problem within the hour. So greatful to have my shower back, would highly recommend to anyone"
- Heather, SW16
"First rate job. Three men turned up early for three days and worked until done. Also provided good after service."
- Andrew Skinner, SE22
"Very highly recommended as they did a first class job at a good price. I could not have wished for a better service."
- John Tracey, SE16
"Great service, turned up on time and had Job done in a day. The lads cleaned up after themselves even washing the bathroom floor."
- Roger Burton, SE13
0208 297 2432
Free estimates
Open 8:30-5:30

Terms & Conditions

  1. For the purpose of these terms a conditions the following words shall have the following meanings:
    (a) "The Company" shall mean Dynamic Plumbing Ltd.
    (b) "The Customer" shall mean the person or organisation for whom the Company agrees to carry out works and/or supply materials.
    (c) “The Operative or Engineer” shall mean the representatives appointed by the Company to carry out the works.
  2. The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the operatives designated by the Company at its absolute discretion.
  3. HOURLY RATE WORK.  The total charge to the Customer shall consist of the cost of materials supplied by the Company (not exceeding the trade purchase price of materials + 20%) and the amount of time spent by the operatives in carrying out the works (including all reasonable time spent in obtaining non stock materials) charged in accordance with the Company's current hourly rates.  The Customer shall only be charged for the time spent related to the Customer's work, all other time, personal mobile calls etc. is non-chargeable.  All charges are subject to VAT at the prevailing rates applicable.
  4. FIXED PRICE WORK shall be given as a firm cost, (manifest errors excepted) including Labour and Materials, and shall be within 10% over and above the equivalent total hourly rate cost.  All costs are plus VAT at the prevailing rates applicable.
  5. Where a written estimate has been supplied to the Customer the total charge to the Customer referred to in the estimate should not exceed the actual time taken by more than 20% but may be revised in the following circumstances:-
    (a) if, after submission of the estimate, the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the estimate.
    (b) if, after submission of the estimate, there is an increase in the price of materials.
    (c) if, after submission of the estimate, it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
    (d) if, after submission of the estimate, it is discovered that there was a manifest error when the estimate was prepared.
  6. The Company shall not be under any obligation to provide an estimate to the Customer and shall only be bound (subject as hereinafter) by estimates given in writing to the Customer and signed by a duly authorised representative of the Company. The Company shall not be bound by any estimates given orally or in which manifest errors occur.
  7. Material Collection.
    Collection of non stock items is chargeable but:
    (a) The time taken must be reasonable.
    (b) The Customer must be informed wherever possible when the operative leaves the premises.
    (c) If the collection time is likely to exceed 60 minutes the customer must be additionally informed of the circumstances.
    (d) Only one engineer is allowed to leave the job to collect parts.
    (e) The collection of materials which should normally be stock items is non-chargeable.
  8. Invoices are due for payment immediately upon delivery to the Customer. Any part of an invoice which remains unpaid shall carry interest at the rate of 21% over the Bank of England Base Rate until payment in full is received by the Company. Interest will be compounded monthly.
  9. Where the date and/or time for the works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date and at the time agreed. However, the Company accepts no liability in respect of the non attendance or late attendance on site of the operative/engineer nor for the late or non delivery of materials.
  10. The Customer shall accept sole liability to discharge the Company's account unless he/she discloses to the Company when initially instructing the Company to carry out work and/or supply materials that he/she is acting on behalf of a third party (including, but not limited to, a Limited Company or partnership). In such circumstances full details of the third party must be provided to the Company in writing, together with written notice by the third party that the person accepting the estimate is duly authorised to act for and on their behalf.
  11. If the Customer cancels their instructions prior to any work being carried out or materials supplied then the Customer shall be liable for any related expenditure together with the profit that would have been made by the Company had the work been carried out and/or materials supplied in accordance with such instructions.
  12. If, after the Company has carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 12 months to the Company and shall afford the Company, and its insurers, the opportunity of both inspecting such works and carrying out any remedial works it deems necessary. Unless notice in accordance with the foregoing is received by the Company, it shall not be liable in respect of any defects in the works carried out.
  13. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null and void if the work/appliance completed/supplied by the Company is:
    (a) Subject to misuse or negligence.
    (b) Repaired, modified or tampered with by anyone other than a Company operative. The Company will accept no liability for, nor guarantee suitability of, materials supplied by the Customer and will accept no liability for any consequential damage or fault.
  14. The Company will not guarantee any work in respect of blockages in waste and drainage systems etc.
    The Company will not guarantee any work undertaken on instruction from the customer and against the written or verbal advice of the operative/ engineer.
    Work is guaranteed only in respect of work directly undertaken by the Company and after payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the Company will not be guaranteed.
    The Company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the Customer has been notified by the operative either verbally or indicated in ticked boxes or in Comments/Recommendations of any other related work which requires attention.
    The Customer shall be solely liable for any hazardous situation arising in respect of their failure to comply with any of Corgi Regulations or Gas Warning Notice issued.
  15. Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works as the Company accepts no liability in respect of the effectiveness of such works or otherwise.
  16. Engineers operate under their own Corgi Registration and as such are solely responsible for any Gas related work a subsequent liability.
  17. These terms and conditions may not be released, discharged, supplemented, interpreted, varied or rectified in any manner except by an instruction in writing signed by a duly authorised representative of the Company and by the Customer. Further, these terms and conditions shall prevail over any terms and conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company. By entering into a contract with the Company the Customer agrees irrevocably to waive the application of any such terms and conditions.
  18. Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company.
    Until such time as title in the goods has passed to the Customer:
    (a) the Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all or any part of such goods in which title remains vested in the Company.
    (b) for the purpose specified in (a) above, the Company or any of its agents or authorised representatives shall be entitled at any time and without notice to enter any premises in which goods or any part thereof are installed, stored or kept, or are reasonably believed so to be.
    (c) the Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferring or otherwise disposing of such goods.
    Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, and until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value and the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such Insurance.
  19. The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, and the Company shall be entitled to a reasonable extension of the time for performing such obligations.
  20. The Company shall only be liable for rectifying works completed by the Company and shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at that time.
  21. These terms and conditions and all contracts entered into between the Company and the Customer shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English law.
  22. When an operative has explained and quoted an action through his or her professional experience and knowledge which is guaranteed to resolve the issue at hand but the customer refuses to go ahead, the operative would be expected to invoice a diagnosis charge, if however the operative has got it wrong, the customer will be fully refunded.